frequently asked questions

Where are you located and what are your hours?

 

Once you have decided on what you want a 50% NON-REFUNDABLE deposit and a signed contract is required, with the balance due 7 days before your event date. Credit card is needed on file if paying another way.  Always best to reserve earlier than later.  Upgraded changes can be made, based on availability, up to the day of pick up/delivery.  Generally pickup is 1-3 days before scheduled event to give you plenty set-up time.  Returns are expected on the day after the event.  Saturday rentals to be returned on Monday since we are closed on Sundays.  If you need another option we will work it out.

How do I reserve pieces?  When do I pick up my choices

 

No!  If you need one special piece that's fine by us, if you need to rent our whole collection it's yours! Stuff happens and we understand, if something is irrepairable (like glass) then a fee of 3 times the base rental is charged.  If a piece gets scratched or dented we will talk about it.   Of course straight up theft, vandalism or neglect is another matter....

Is there a minimum rental amount?  What if something gets broken?

 

Yes to delivery and setup, fees are based on client's needs and are quoted after all particulars are known.  At this time we specialize in decor items for rent and design service.  We love to do personalized and one-of-a-kinds!

Delivery and/or set up available?  Other services offered?

 

We understand "last minute" better than most so if it is available it's yours.  We would love to find your special piece, even if we have to create it!  Not sure what you want or need?  We can help with ideas.  Need more...?  Just ask.

Can I rent on the spur of the moment? What if I'm looking for something you don't have?

photo by Faithful Photography

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Copyright 2019 Celery City Trading Company, LLC.  All rights reserved.